Shipping policy
Please allow 2-3 business days for order processing. Shipping to be calculated at checkout based on your location.
Anywhere in the world.
Processing and fulfillment to take 2-3 business days. Shipping times depend on location and speed of shipping option selected.
Returns and exchanges
If for some reason you're not in love with your products you can return unworn, unwashed and undamaged pieces with all original tags attached. We must receive your return 15 days from the date you received the package to be eligible for store credit.
Store credit does not expire but must be used within 1 year.
If you request a return, we will send you a shipping label and you can drop it off at the nearest post office.
QUIL Packaging FAQ
Added a QUIL bag to your order? Please read the FAQ for returning the bag and exchanges.
Returning your empty QUIL bag is easy! Pull out the prepaid return flap and ensure it’s visible, fold up the bag and drop it into the nearest Canada Post mail box. Need more info? Click here for more information.
Your purchases need to be returned to our brand, directly. Please follow the return instructions we have provided. You can send your return back using your QUIL bag. Please note, when closing your QUIL bag:
• Close the QUIL bag with velcro and some tape
• Stick the return label on top of the tape, over the flap
Important! Make sure the prepaid QUIL return label is not visible when returning the purchase as this will cause a delay in your return.
Yes! Here’s how: Send the QUIL team a photo of you returning your QUIL bag for reuse and your order number and they will send you a unique discount code for 5% off your next purchase with us. Just email hello@shopquil.com.
Using a QUIL bag is the best option for the environment since it is virtually zero-waste and reduces the carbon footprint of packaging:
• Reduces up to ~96% of packaging waste (can be reused 20x)
• Saves ~60% of the CO2 after just 5x reuses
After just 1x reuse, a QUIL bag is already a better option for our planet.